Delivery Information

We pride ourselves on your plants reaching you in the best possible condition, regardless of where you live. If this does not happen, we absolutely one hundred percent will sort the problem out, so however small you believe the issue to be, please do get in touch!

Our delivery methods are detailed below, and of course if there are any questions regarding our delivery process, please don't hesitate to contact us.

Local pickup

Free local pickup is available at our HQ at 226 Stapleton Road, Bristol BS5 0NX, open Monday to Sunday. Our hours are 10-6 weekdays, 10-4 Saturdays and 11-3 Sundays.

Local pickup can also be arranged from our old shop - 24 Long Street, Wotton under Edge, GL12 7BT. Just reply to your order confirmation to arrange. Crafters is open 10am to 4pm Monday to Saturday.

Local delivery to Bristol

We offer free local delivery to all BS postcodes including Thornbury and Yate, plus GL9, GL11 and GL13. 

Picking & packing

Once your order has been received, it will be placed on the next available delivery run. We carry out multiple delivery runs throughout the week, and aim to get yours out to you no later than 7 days from order date, dependent on how busy we are.

We pack all orders the night before delivery to ensure the plants have minimal time without adequate light conditions. You will receive a shipping notification email as soon this has been done and your order is ready to go.

Once the orders are packed, they are left directly under a natural light source in our loading area for their final sleep before reaching their new homes!

UK wide shipping

For all orders further afield, we offer UK wide shipping currently priced at £5.99. For orders over £60, the shipping is totally free. We use DHL as our courier, who collect the parcels from the shop on a daily basis.

If you would prefer not to use DHL, we can send your parcel via Royal Mail, however the cost of this will be higher.

We ship orders on a Monday, Tuesday or Wednesday only, to ensure there is minimal risk of any plants being stuck in a box over the weekend. We can ship on a Thursday or Friday if it is desperately required, however we prefer not to.

You will receive a shipping notification once your order has been packed and is ready to go. Our plants are then collected by courier, and you should receive a confirmation once the parcel has been handed to the courier. Their system takes over from there, with tracking information and updates all available direct to customer. 

Our packaging

For all of our deliveries we use recyclable Kraft paper, recyclable paper tape and biodegradable packing peanuts. These can be dissolved in water or thrown in the compost bin.

We do not buy any plastic items new, as a commitment to minimising the impact that our operations have on the environment around us. Any plastic items (bubble wrap, plant pot sleeves) are all completely recycled. We re-use plant sleeves from when our plants come in from Holland and we get a LOT of bubble wrap in from pot deliveries and other items, so we keep all of this for re-use.

Our boxes are also recycled where possible, we are close with a lot of other independent shops and we share packaging all the time!

If there are any questions regarding our delivery methods, please do not hesitate to get in touch.