Terms & Conditions
Plants are live stock. This means they cannot sit on a shop shelf forever. This also means that the stock moves incredibly quickly. Deliveries come in overnight straight from Holland, and the plants must be moved into the light and be put out for sale immediately, to ensure the plant reaches you in the best condition possible.
The quantity of plants we sell means we are unable to always guarantee that the plant photographed is the exact one you will receive. What we can guarantee however, is that the plant will be the correct type, size and quality that is photographed.
All our products are subject to availability and may be withdrawn at any time, including after your order is placed. If your order or part of your order cannot be fulfilled we will contact you to discuss any suitable substitutes. If this is not satisfactory we will then arrange for a credit, or refund.
Half Price Shelf / Discounted Items
As our plants are live stock, occasionally some may need selling more quickly than others. A shop is not the ideal environment for plants, due to temperature changes, draughts, light conditions and other unavoidable environmental conditions.
We like to think we are simply an adoption centre! Plants should also not be moved too many times, so it is essential they reach their 'forever homes' as quickly as possible in order to acclimatise and settle.
So, if we have had a plant in for a little too long, we put this on the half price shelf. We also put items on the half price shelf that may be starting to struggle, getting some brown leaves or wilting, or generally not looking 'full price' condition. As a result, the plant you receive from the half price shelf may be in a less than ideal condition. It may well not look like the photo on the website, and this is due to the need to sell it off quickly.
Plants sold on the half price shelf are not eligible for returns, as by purchasing either in store or online via the half price shelf you accept full responsibility for bringing the poor things back to life!
All prices are exclusive of postage and packing and inclusive of vat at the current rate. In the event that vat rates increase during the currency of a catalogue or price list, the company reserves the right to pass on any such additional amounts to the customer.
We respect your privacy and in accordance with national and European law. When you order we require a limited number of personal details from you. These include your name, telephone number, email address, delivery/invoice address and payment details. These details allow us to complete your order and contact you if there is a problem with delivery. We will send you emails relating to your order, including order confirmation and emails concerning the registration procedure.
We will not sell or rent your email address and telephone number. You also have the right to register with the Mailing Preference Service to prevent your personal data being processed.
We may use your email and postal address details to keep you informed about plant care tips as well as interesting offers currently available. If you do not wish to hear about our future offers and information about exciting new products, you can unsubscribe via future emails themselves and your online accounts page.
The information and advice found in this web site is provided solely for your personal use and must be viewed responsibly as no more than accumulated gardening best practice.
All of the written, photographic and design content of the web site along with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.